Here are some of the most well-known companies our app can file return requests with: Our app can help if you wish to return items to other stores. DoNotPay Can Draft Item Return Request Letters for Other Stores, Too! We will send you a shipping label you can use to send the items back free of charge. Our app will draft a personalized return request letter and send it to the merchant in a matter of minutes. Navigate to the Return My Purchase product.Access your DoNotPay account from any browser.If you’d like to draft and send a return request letter without wasting too much time, you can count on DoNotPay to do the job in your stead. Tired of a Long-Winded Return Process? DoNotPay Is at Your Disposal!įiling a return request with any retailer, including ThredUP, can be a frustrating process. Once ThredUP receives and processes your return, you will be notified via email and charged for the Goody Box items you decided to keep. Your Goody Box parcel may remain in transit for up to 14 days. Here are the steps you should follow to return a Goody Box item: If you lost one, you can print it by following the steps explained above. Unlike regular items, Goody Boxes come with a return shipping label. The ThredUP Return Policy for Goody Boxes If you notice an error in your return method, you can contact customer support and tell them your item details and return number. Send the package to the appropriate address.You will be able to download and print the return label. Click on your preferred reimbursement method.Pick the most appropriate return reason.To initiate a return request with ThredUP, complete the following steps: Regular items don’t come with a return label-you need to print one on your own. The ThredUP Return Policy for Regular Items The process of returning a ThredUP product differs depending on whether it’s regular merch or a Goody Box. The ThredUP Return Policy-How To Return an Item Keep in mind that Goody Box refunds are not guaranteed, and the initial $10 deposit is non-returnable. Late returns are evaluated on a case-by-case basis, and you might be charged a $3 late fee for each item. If you need more time to return Goody Box merch, you can ask for a time extension from your Orders page before the deadline. If this happens to you, contact ThreadUP’s customer support and provide your order number. Missing the timeframe can result in your Goody Box being charged in full. If you see an item you don’t want from the Goody Box, you have only one week after receiving the parcel to return it.Įnsure that your return arrives before the seventh day so that ThredUP can scan the goods before the deadline. ThredUP has a special return policy for Goody Box purchases. Keep in mind that items marked as Final Sale (such as handbags) can’t be returned. Original shipping fees are non-refundable. For other payment methods, it may take additional 3–5 business days to receive a refund. Store credit payments will be refunded to your account within 5–7 days of ThredUP receiving the item. The refund will be credited to your original payment method You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. Other payment methods without shipping labels ThredUP will deduct $8.99 from your refund as a fee for the shipping label The money will be sent to your original payment method. Other payment methods with shipping labels Transactions paid with ThredUP’s store credit can only be refunded as store credit The refund will be in the form of non-cashable ThredUP store credit. ThredUp has three refund methods you can choose from: Refund MethodĪ free shipping label will be offered if you choose this refund method. If the company approves your return, you will have to pay $1.99 for a restocking fee. Have their original tags intact (for New With Tags items).To qualify for a return, make sure that the products: Note that you may have to comply with a different return timeframe if your order arrives in multiple shipments. If you decide that you don’t like your ThreadUP purchase, you can return the item within two weeks of the delivery date. If you don’t want to bother handling the return by yourself, subscribe to DoNotPay, and we will help you send a return request in no time! The ThredUP Return Policy Made Easy Knowing how the ThredUP return policy works will help you navigate the time-consuming return process. I The Ins and Outs of the ThredUP Return Policyīuying secondhand from ThredUP doesn’t mean you have to settle with unsatisfactory products.
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